1. Returns and Exchanges:

1.1 Return and Exchange Period:

At Medical Store, we offer a return or exchange period of 14 days from the date of order receipt.

1.2 Return and Exchange Conditions:

• The product must be in its original condition and unused.
• The original invoice or proof of purchase must be provided.
• The product must not be damaged or defective.

1.3 Non-returnable or Non-exchangeable Products:

Certain products may be excluded from returns or exchanges unless they have manufacturing defects. These products are clearly marked in the product description page.

2. How to Submit a Return or Exchange Request:

2.1 Steps:

1. Contact Customer Service: Reach out to our support team via email or phone to submit your return or exchange request.
2. Fill Out the Form: Medical Store may ask you to complete a return or exchange form with order details and the reason for the request.
3. Pack and Ship: Once your request is approved, securely pack the product and send it to the specified address.

3. Receiving a Refund or Replacement Product:

Once we receive and inspect the returned or exchanged product, a refund will be issued or a replacement will be shipped as agreed.

4. Inquiries:

If you have any additional questions or need further assistance, please contact our customer support team.

At Medical Store, we are committed to providing the best service to our customers and we look forward to serving you even better.

Best regards, The Medical Store Team.