Privacy Policy

Introduction

Medical Store (medicalstore-eg.com) respects your privacy and is committed to protecting your personal data in line with Egypt’s Personal Data Protection Law No. 151 of 2020 and its executive regulations. This policy explains what data we collect, why, how we protect it, and what rights you have.

By using the site you acknowledge that you have read this policy, and we obtain your consent before collecting your data wherever the law requires it.

Data we collect

• What you give us: your name, mobile number, email, shipping address, order details, and messages sent through the contact form, WhatsApp or phone.
• What is collected automatically: IP address, browser and device type, and the pages you visit, through cookies and server logs.
• Payment data: processed through the payment methods offered at checkout; we do not keep your full card details on our site.

How we use your data

• Processing and delivering your orders and contacting you about them.
• After-sales service, warranty and technical support.
• Answering your questions.
• Protecting the site and preventing fraud and attacks.
• Improving the site and your shopping experience.
• Sending offers and marketing messages only if you agree to receive them.

Cookies

We use cookies that are necessary to run the site, such as the cart, session and language, and we may use cookies to measure performance and improve our service. You can delete or block them in your browser settings, but some parts of the site, such as the cart, may not work properly without them.

Sharing and transferring data

We do not sell your personal data. We share it only when needed, with:

• Shipping and delivery companies, to deliver your order.
• Payment service providers.
• Hosting, security and performance providers that run the site.
• Official authorities, where we have a legal obligation.

Some of this data may be processed on servers outside Egypt, and we work with providers that apply an appropriate level of protection as the law requires.

Data security and retention

We apply appropriate technical and organizational measures, including encrypted connections (HTTPS) and restricted access to data. Even so, no method of transmission or storage is completely secure.

We keep your data for as long as needed for the purposes above and to meet our warranty, accounting and legal obligations, then we delete it or make it anonymous.

Your rights

• Access your data and get a copy of it.
• Correct or update your data.
• Ask us to delete it.
• Withdraw your consent at any time.
• Object to its processing or ask us to restrict it.

To exercise any of these rights, write to us or call us using the details at the end of this page, and we will reply within a reasonable time after verifying your identity.

Children and health information

The site is not directed at children, and we do not knowingly collect data from anyone under 15 without a guardian’s consent.

We do not ask you for health information. If you share it voluntarily when asking about a device, we will use it only to answer your question and fulfil your order.

External links and policy updates

Our site may link to other sites whose policies we do not control. We may update this policy from time to time, and we will publish the latest version here with its update date.

Contact us

For any question about this policy, or to exercise your rights: