Returns & Exchanges Policy

At Medical Store, your satisfaction matters to us. Here is our returns and exchanges policy, explained clearly and simply.

14-Day Return Period Genuine Products Responsive Support

You have 14 days from the date you receive your order to request a return or exchange, subject to the conditions outlined below.

Returns & Exchanges

Return Period

At Medical Store, we offer a 14-day return or exchange period starting from the date you receive your order.

Return & Exchange Conditions

The product must be in its original, unused condition.
The original invoice or proof of purchase must be provided.
The product must not have been damaged due to misuse.

Non-Returnable & Non-Exchangeable Products

Certain products are exempt from returns and exchanges unless they have a manufacturing defect. These products are clearly identified on their respective product description pages.

How to Request a Return or Exchange

1 Contact Customer Service Contact our team by email or WhatsApp to submit your return or exchange request.
2 Complete the Required Form We may ask you to complete a return or exchange form containing your order details and the reason for your request.
3 Package and Ship the Product Once your request has been approved, package the product securely and send it to the designated address.

Products with Manufacturing Defects

If you discover a manufacturing defect in a product, you may request a return. Please follow the steps below so we can assess the issue and determine the appropriate solution.

1 Submit a Return Request Contact us by email or WhatsApp to register your request.
2 Ship the Product to Us Send the product to our company address using the nearest post office.
3 Replacement Shipping for Remote Areas If you are located in a remote area or another governorate, the replacement product will be shipped to you using the approved shipping details and delivery address.
4 Inspection and Resolution Once we receive and inspect the product, we will inform you of the appropriate action: product replacement, repair, or the inability to replace the product if the fault is found to have resulted from misuse.

Refunds & Replacement Products

Once the returned or exchanged product has been received and its condition verified, the refund will be processed or the replacement product will be shipped, as agreed.

Questions & Contact Information

If you have any questions or need further assistance, our customer service team will be happy to help.

[email protected]

At Medical Store, we are committed to providing our customers with the best possible service. We look forward to serving you. Best regards, The Medical Store Team

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