Terms & Conditions

Medical Store operates in the field of medical devices, medical supplies, and home-care products. These terms govern your use of our website and orders placed through it.

References to “we,” “us,” or “our” mean Medical Store. References to “you” or “the customer” mean any person using the website or purchasing products through it.

• You must provide accurate and complete information when placing an order, including your name, phone number, and delivery address.
• You agree to use the website lawfully and not to interfere with its operation or misuse its services.
• You are responsible for reviewing your order details before confirming your purchase.
• If you create an account, you are responsible for keeping your login credentials secure and notifying us of suspected unauthorized access.

We make reasonable efforts to ensure that product descriptions, specifications, and images are accurate. Minor differences in appearance, color, or packaging may occur due to manufacturer updates or screen settings.

All products are subject to actual stock availability. If an item becomes unavailable or cannot be supplied, we may be unable to fulfill the order and will contact you regarding available options where appropriate.

Some products may be listed without a fixed price and offered on a quotation basis. An inquiry about a product’s price does not, by itself, constitute a confirmed purchase.

• Prices are displayed in Egyptian pounds (EGP), unless otherwise stated.
• Value Added Tax (VAT) may not be included in the displayed price. Any applicable tax will be determined by the amount shown at checkout and on the issued invoice, in accordance with applicable law.
• Shipping charges are shown separately where applicable and may vary depending on the product, its size, the delivery address, and the available shipping service.
• If an obvious pricing or listing error is identified, we may pause order processing to verify the information and contact you about the available options.

Submitting an order indicates your intention to purchase the selected products. Order confirmation may require a review of the details or contact with the customer. An automated order acknowledgment does not necessarily mean the order has been finally accepted.

We may contact you to verify delivery information, product availability, or payment details. If an order cannot be fulfilled, we will inform you and handle any amount collected in accordance with applicable law and our published policies.

Please ensure that your phone number and delivery address are correct and that someone is available to receive the shipment.

Available payment methods are those displayed during checkout and may include:

• Cash on Delivery (COD), where the amount due is paid in cash to the courier upon delivery.
• Transfers through InstaPay or Vodafone Cash, following the instructions provided by our team.
• Additional fees may apply to certain payment methods, including a 1% fee for InstaPay or Vodafone Cash transfers where this fee has been disclosed to the customer before payment.

Never share confidential information or verification codes with anyone claiming to represent Medical Store. Use only payment channels confirmed by our website or customer service team.

• We offer delivery across Egyptian governorates, subject to courier coverage and the delivery requirements of the product.
• Delivery times are estimates and typically range from 2 to 5 days. Actual delivery may vary depending on the destination, product availability and size, and courier conditions.
• Shipping fees start from EGP 100 and may vary according to the product’s size and weight, delivery address, and available shipping service. The fee communicated before order confirmation will apply.
• Deliveries may be delayed by circumstances beyond our reasonable control, including severe weather, transportation disruptions, or operational restrictions.
• You must provide a valid delivery address and reachable phone number. Incorrect details or an unavailable recipient may delay delivery or require rescheduling.

All return and exchange requests are subject to our published Returns & Exchanges Policy, including its time limits, conditions, exclusions, and request procedures.

Please review our Returns & Exchanges Policy before purchasing. If your English page uses a different URL, update this link to the correct published page.

Nothing in these terms is intended to limit any mandatory consumer rights provided by applicable law.

Warranty coverage, duration, and conditions vary by product and manufacturer or supplier. Where applicable, the specific warranty terms provided on the product page or in the accompanying warranty documents will apply.

These terms do not mean that all products carry the same warranty. Please contact us before purchasing if you need to confirm the warranty or available maintenance services for a specific item.

• Read and follow the instructions, warnings, and precautions provided with each product.
• Use each device only for its intended purpose and seek professional assistance when installation, calibration, or training is required.
• Do not rely solely on information published on this website to make diagnostic or treatment decisions.
• Seek appropriate medical assistance without delay in the event of an emergency or serious health condition.

We make reasonable efforts to maintain accurate information and website availability. However, we do not guarantee that the website will always operate without errors or temporary interruptions.

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by applicable law. Your statutory rights remain unaffected.

We handle personal information required to process orders, arrange deliveries, and provide customer support in accordance with our published Privacy Policy and applicable law.

Please review our Privacy Policy to learn how your information is collected, used, and protected. Ensure that this link points to the actual Privacy Policy page on your website.

Website text, designs, visual content, and trademarks are protected by the intellectual property rights of their respective owners. Website content may not be copied or commercially reused without prior permission, except as permitted by law.

We may update these terms when necessary. The revised version will be published on this page with an updated review date. Changes will take effect in accordance with applicable law and will not remove customers’ accrued legal rights.

These terms are governed by the laws applicable in the Arab Republic of Egypt. Disputes shall be handled by the competent authorities in accordance with applicable law.

If you have questions about these terms, your orders, or our products, you can contact us through the following channels: